Rescheduling: rescheduling 5 days before your booking will carry a 10% administration fee, which is payable when rescheduling.

Rescheduling 3 days before your booking will have a 25% rescheduling fee, which is payable when rescheduling.

Rescheduling within 3 days of you booking will result in a 100% forfeit of the full value of the booking.

Cancellations: cancellation of a booking and/or no show will result in a 100% forfeit of the full value of the booking.

Please note that no refunds will be issued.

Black Friday Voucher Sale Terms and Conditions

  1. Voucher Validity: The special voucher offer must be utilized from 15 January to 31st July 2025. If the voucher is not used by this date, it will be automatically converted into a credit voucher.
  2. Credit Voucher Conversion: Should the voucher remain unused by the specified date, it will not expire. Instead, it will be converted into a credit voucher for the value of what was originally paid and be valid for the standard 3 years from the date of purchase.
  3. New Booking Conditions: The converted credit voucher can be used towards any new package, treatment, or special offer available at the time of booking. It is important to note that the exact package or special advertised in the initial voucher sale may no longer be available and a difference may need to be paid.
  4. Voucher Limit: A maximum of 10 vouchers may be purchased per person. These vouchers are not applicable for group bookings of more than 10.
  5. Redeemable Days: Vouchers are redeemable on weekdays (Monday to Thursday) and weekends (Friday to Sunday), excluding public holidays and special occasion dates such as Valentine’s Day, Mother’s Day, and Father’s Day.
  6. Specific Offers:
    1. The Full Body Massage Offer is only applicable to selected Boutique Spas excluding The Pivot, Palazzo, Beverly Hills, Cullinan, uMhlanga Sands, Radisson OR Tambo, Karkloof Safari Spa, Capital Zimbali Signature Spa & Dream Spa at Zimbali Lodge
    2. The Full Day Spa and Moonlight Night Spa offers are only applicable to Pivot, Winelands, and Sibaya on the days they are open.
    3. The Full Day Spa at River Valley excludes the fee for the return transfer shuttle service, which is charged at an additional rate if the guest opts to use the shuttle.
  7. Treatment Selection: Actual treatments included in each package may not be chosen or swapped for any other than what is specified in the package. The treatment sequence cannot be chosen as it is automatically generated by our system.
  8. Voucher Restrictions: Package vouchers cannot be used for payment of other services. All bookings are subject to availability.
  9. Refunds: Mangwanani has a strict no refunds policy. All purchases are final.
  10. Booking Requirements: To use your voucher, please contact our central reservations on 087 809 0055 to make a reservation. Be sure to mention your voucher at the time of booking and have your proof of payment for verification purposes.
  11. General Terms: All other standard terms and conditions of Mangwanani apply. For more details, please visit our terms and conditions page:  https://www.mangwanani.co.za/terms-conditions/

Standard Voucher Sale Terms and Conditions

  1. Voucher Validity: If the voucher is a ‘package or treatment special’ then the voucher must be redeemed for that package within 3 months of purchase as we cannot guarantee the special prices for a longer period.  If the voucher is not redeemed in this period, it will automatically be converted into a credit voucher.
  2. Credit Voucher Conversion: After 2 months, the package voucher will be converted into a credit voucher for the value of what was originally paid.
  3. New Booking Conditions: The converted credit voucher can be used towards any new package, treatment, or special offer available at the time of booking. It is important to note that the exact package or special advertised in the initial voucher may no longer be available.
  4. Treatment Selection: Actual treatments included in each package may not be chosen or swapped for any other than what is specified in the package. The treatment sequence cannot be chosen as it is automatically generated by our system and the treatment sequence cannot be altered as the schedules are finalized the day before, and any changes are audited.
  5. Refunds: Mangwanani has a strict no refunds policy. All purchases are final.
  6. Booking Requirements: To use your voucher, please contact our central reservations on 087 809 0055 or the branch you wish to book for to make a reservation. Be sure to mention your voucher number at the time of booking and have your proof of payment for verification purposes.
  7. General Terms: All other standard terms and conditions of Mangwanani apply. For more details, please visit our terms and conditions page:  https://www.mangwanani.co.za/terms-conditions/